Privacy Policy
Elegant Custom Painting (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website elegantcustompainting.com or use our services.
1. Information We Collect
Personal Information:
- Name, phone number, email address
- Home or business address for service locations
- Payment information for billing purposes
- Project details and preferences
Automatically Collected Information:
- IP address and browser information
- Website usage data and analytics
- Cookies and similar tracking technologies
2. How We Use Your Information
We use your information to:
- Provide painting services and project estimates
- Communicate about your project and schedule appointments
- Process payments and maintain billing records
- Send project updates and completion documentation
- Improve our website and services
- Comply with legal obligations
3. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share information with:
- Service providers who assist with our business operations
- Insurance companies when required for claims
- Legal authorities when required by law
- Business partners only with your explicit consent
4. Data Security
We implement appropriate security measures to protect your personal information including:
- Secure data transmission and storage
- Limited access to personal information
- Regular security assessments
- Proper disposal of physical and electronic records
5. Cookies and Tracking
Our website uses cookies to:
- Remember your preferences
- Analyze website traffic and usage
- Improve user experience You can disable cookies in your browser settings, though this may affect website functionality.
6. Third-Party Services
Our website may contain links to third-party websites or use third-party services (such as Google Analytics). We are not responsible for the privacy practices of these external services.
7. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services and honor our warranty
- Comply with legal requirements
- Resolve disputes and enforce agreements Project records are typically maintained for 7 years for warranty and legal purposes.
8. Your Rights
You have the right to:
- Access and review your personal information
- Request corrections to inaccurate information
- Request deletion of your information (subject to legal requirements)
- Opt out of marketing communications
- File complaints with relevant authorities
9. California Privacy Rights
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) including the right to know what personal information we collect and how it’s used.
10. Children’s Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13.
11. Changes to Privacy Policy
We may update this Privacy Policy periodically. Changes will be posted on our website with the updated date. Continued use of our services constitutes acceptance of any changes.
12. Contact Us
For questions about this Privacy Policy or to exercise your privacy rights, please contact us:
Elegant Custom Painting Website: elegantcustompainting.com